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1237.0 Reorganizing the Defense Logistics Agency
This government re-engineering case focuses on the agency responsible for procuring goods and services (other than weapons) for the Department of Defense. New leadership at the DLA must deal with a sharply changed system. Rather than receiving an annual appropriation, the mammoth agency must bill its multitude of customers-the various military services-for performing procurement tasks. In trying to make itself a customer-focused operation, DLA considers changing both the management structure of its headquarters and the relationship between its headquarters and field offices.
Date Published: 1/1/1994
Format: PAPER
(incl. exhibits)
Authors: Michael Barzelay
Esther Scott
Sponsors: Michael Barzelay
Policy Area:Defense
National and International Security
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

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