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1275.0 Managing the Underground City: The New York City Transit Authority Reclaims its Subway Stations
Abstract:
This a text-based case that provides the history of the origins and hopes for the station manager program described in the CD-ROM case (1275.9), The New York City Transit Authority Station Manager Program: The Problem at 231st Street." The teaching note (1275.2) covers both titles.
Learning Objective:
This a text-based case that provides the history of the origins and hopes for the station manager program described in the CD-ROM case (1275.9), The New York City Transit Authority Station Manager Program: The Problem at 231st Street." The teaching note (1275.2) covers both titles.; From Teaching Note: The case employs text, data, organizational charts and an array of video information to bring users into the heart of the Transit Authority's operations. It calls on users to assume the role of John Gerst, newly-appointed manager of the 231st St. station in the Bronx, as he copes with congestion, crime and the "TA" bureaucracy.
Date Published: 1/1/1995
Format: PAPER
Pages:
(incl. exhibits)
19
Authors: David Eddy Spicer
Mark Moore
Sponsors: Mark Moore
Curriculum Area:Management, Leadership, & Decision Sciences
Social & Urban Policy
Policy Area:Criminal Justice
Education
Infrastructure
Management
Urban Planning and Politics
Issue/Topics:Change Management
Corporate Management
Innovation
Public Management
Transportation
Sector:Private
State or Provincial Government
Methods:Program Evaluation
Strategic Planning
Continent:North America
Region:Americas, North
US States:New York
Language:English
 
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

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