As of May 30, 2012, the Harvard Kennedy School Case Program transitioned to a new website and distribution partner, Harvard Business Publishing. Our improvements should result in a more satisfying experience for our users, but we understand unexpected issues may arise. We ask for your patience and feedback as we work to quickly resolve any problems. Please feel free to contact us at caseadmin@hks.harvard.edu should you have any questions or concerns. We will be checking the caseadmin@hks.harvard.edu account often and will respond as quickly as possible.

I cannot access a Harvard Kennedy School case study that I purchased prior to May 30, 2012. Who do I contact?

Please forward the email receipt from your case purchase to caseadmin@hks.harvard.edu and we will send you a PDF of the case.

I had a Kennedy School faculty account prior to May 30, 2012. Do I need to register for a new account with Harvard Business Publishing?

Yes, instructors can register for Premium Educator access at educatoraccess.hbsp.harvard.edu.

As a registered Premium Educator, faculty will have access to course planning tools that allow for:

• Viewing full-text educator copies of course materials and Teaching Notes
• Designing course packs containing case materials from our collection
• Providing students with an academic discount of up to 60% off of course materials

I am not able to login with my Harvard Business Publishing Premium Educator account.

Please contact Harvard Business Publishing regarding account access questions.

Monday - Friday, 8:00 AM - 6:00 PM EST

Phone: (800) 545-7685 (+1 617-783-7600 outside U.S. and Canada)

Fax: +1 617-783-7666

E-mail: custserv@hbsp.harvard.edu

How can I obtain a Harvard Kennedy School case that is not currently available via Harvard Business Publishing?

Please send an email to caseadmin@harvard.edu that includes the Harvard Kennedy School case number and case title.

How can I obtain a Harvard Kennedy School teaching note that is not currently available via Harvard Business Publishing?

Teaching notes are only available to teaching faculty members at degree-granting academic institutions. In order to verify your teaching status, please send an e-mail to caseadmin@harvard.edu with a link to your online directory or website. You may also e-mail or fax verification of your teaching status on your University’s letterhead from your department chair, Dean, or Human Resources department. Our fax number is 617-495-8878.

The PDF of the case study is displaying incorrectly.

Please make sure you are viewing the PDF in the most recent version of Adobe Reader.  Click here to download Adobe Reader for free. If you are still having trouble viewing your PDF, please contact caseadmin@hks.harvard.edu.

Why am I being asked to provide a password when I try to view the case study that I purchased?

You should never need to enter a password for your document to open correctly.   Please contact us via email at caseadmin@hks.harvard.edu if you encounter this issue.

I am an HKS faculty assistant, how can I get my faculty member a review copy of a case or teaching note?

Please contact us at caseadmin@hks.harvard.edu.

I am an HKS faculty assistant, how do I get a copy of a case for my faculty member’s class?

Please contact the Harvard Kennedy School Course Materials Office (CMO).

I am an instructor. How can I make case studies available for my students to purchase at the academic rate?

Instructors need to create, activate, and distribute an online coursepack for students. Please visit the HBP website for more information on building coursepacks.

How do students access a case study assigned by their instructor?

Students can access assigned case studies through a coursepack the instructor needs to create. If you are an instructor, please click here for more information on building coursepacks.

What are the requirements for posting an HKS case study online?

• You have purchased the number of case permissions (i.e. the number of students who will need access to the case).
• Your e-learning platform requires login for students to access the case study document securely.
• The case study document is only posted to a secure e-learning platform for a defined period of time and is removed once the course/program has concluded or sooner if no longer needed.

My question is not listed here.

Please send your question via email to caseadmin@hks.harvard.edu or you may call Karen Armstrong-Menard at 617-496-7388 Monday-Friday, 9:00 AM - 5:00 PM.